462 MHz never looked so good.
Bandwidth refers to how much radio spectrum a channel occupies. On GMRS, channels use either 25 kHz wideband or 12.5 kHz narrowband, and which one applies depends on the channel number. Getting this wrong can cause poor audio quality or interference with adjacent channels.
Wideband transmissions carry more audio information, resulting in louder, fuller sound. Narrowband uses less spectrum but the audio is quieter and slightly more compressed. The key issue is mismatch:
If your radio is programmed with the standard GMRS channel plan (and most factory-programmed radios are), it already uses the correct bandwidth for each channel. The only time you need to worry about this is when programming with CHIRP or manually entering frequencies:
Tip: In CHIRP, the bandwidth column is labeled "Mode" — set it to "NFM" for narrowband or "FM" for wideband. If you see all channels set to the same mode, double-check channels 8–14 are set to NFM.
When communicating with FRS radios on the shared channels (15–22), both sides use 25 kHz wideband, so there's no mismatch. FRS radios on channels 8–14 also use narrowband. The bandwidth settings are defined by the FCC in Part 95, so any properly type-accepted radio should already be configured correctly out of the box.
If you're hearing distorted or unusually quiet audio from another station, a bandwidth mismatch is one of the first things to check — especially if they're using a radio programmed manually or through software. See also: Channels and Frequencies for the full GMRS channel plan.